• Mystery Shopping your Customer Experience

  • Leisure & Entertainment

    Leisure & Entertainment

    The quest for the perfect user experience (UX) is a continually moving feast as consumer needs and wants change over time. We know that, at its most basic level, your success or failure depends heavily on the consistent delivery of your customer experience. By understanding what’s working well and what isn’t, you can more easily improve business-critical areas including employee engagement, service and customer satisfaction. Our mystery shopping programme has helped clients such as Body Worlds, Superbowl and Parkdean Holidays to focus on their unique user experience (UX). Highlighting what’s hot and what’s not and, most importantly, what their key differentiator really is.

    Our Leisure & Entertainment clients

    Services for the Leisure & Entertainment sector

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    Face to Face Mystery Shopping
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    Member Journey Research
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    Social Media Mystery Shopping
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    Video Mystery Shopping
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    Online Mystery Shopping
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    Telephone Mystery Shopping
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    Voice of the Customer Feedback
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    Awards
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    Online Portal
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    Competitor Shops
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    Audits and Self Audits
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    Research Projects

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