Proinsight - News & Insights

145.
Common Misconceptions About Being A Mystery Shopper

Posted on April 6, 2021 By Chloe Kinch

Mystery shopping is something that the vast majority of people will have heard of these days, many disregard it as they don’t see all the great benefits of it.

144.
GGFit launches 90-Day Fitness Club Recovery Plan

Posted on March 31, 2021 By Chloe Kinch

Get your club back to peak membership in 3 months…
Discover how to re-activate your members, ex-members, and even attract new ones!
Boost your fitness business as you re-open after lockdown.

143.
The Importance of Health Club Secret Shopping

Posted on March 26, 2021 By Chloe Kinch

At Proinsight, we have been supporting the health and fitness industry with our mystery sh... Read more

142.
Things To Consider When Using A Mystery Shopping Service For The First Time

Posted on March 22, 2021 By Chloe Kinch

Why do so many businesses use a mystery shopping service, they really are the most useful way to understand your customer journey.

141.
A Guidebook to Becoming a Top Pro Mystery Shopper

Posted on March 15, 2021 By Chloe Kinch

Are you looking to become one of Proinsight’s most reliable Mystery Shoppers? Maybe you already are but you’re still looking for extra tips to stay at the top!

We’ve inter... Read more

140.
Proinsight partner with GCW Flooring

Posted on March 12, 2021 By Chloe Kinch

Proinsight are set to provide a mystery shop programme which will be utilised to develop and train team members to be the best.

Showing 1–6 of 146 posts

1 2 3 4 … 25

Kevin Cole

20:38 27 Jan 21

I have been working with Proinsight Mystery Shopping for some years now and my experience has always been amazing. The... staff are always there to support and encourage individuals so they can make the most out of their assignments and most of all, enjoy completing them.Quality is something that Proinsight lives and breaths and there is always somebody there to help guide you through projects where needed. I feel privileged to be part of the Proinsight team.read more

Pauline Godwin

15:32 26 Jan 21

I have worked for Proinsight for less than 12 months and find it refreshing to be working for a company that is so... committed to doing the best for both clients and employees. Whenever I've needed to ask a question the response has been rapid and instructive. You'd have to go a long way to find such an accessible and helpful management and colleagues.read more

Craig James

15:23 22 Jan 21

Proinsight is one of the best mystery shopping companies that I have had the chance to work for. I was pretty new to... the mystery shopping scene having only started a few months before the pandemic hit. They were really professional and amazingly helpful with any queries that I had which made my experience second to none. My regional coordinator Tom really helped me with the assignments that I took on. I look forward to hopefully getting back into it once things start to open up again.read more

Gareth C

12:09 22 Jan 21

I was recommended to Proinsight by Ben as I was looking to make some extra cash whilst at uni. I've been thoroughly... impressed, after completing a sign up form I was contacted by one of the team members to introduce themselves and talk me through how being a mystery shopper works.They pay on time and sometimes early, have great communication and a variety of mystery shops! Would recommend if you're looking for a fun way to make some money, whilst having flexibility!read more

Ryan Brewer

22:52 13 Jan 21

My experience with Proinsight (as a Shopper) has always been a positive one. The support you get from the team is... fantastic. Hannah has always been a delight to deal with and very efficient and responsive to the needs of the Shopper. For a long time I wanted to get involved with a professional mystery shopping company and I think Proinsight are the market leaders in what they do!read more

Carl Prince

13:12 19 Nov 20

I have been working for Proinsight for about 4 years now. They are completely different it every other mystery shopping... company I have worked for. Firstly, they are amazing at keeping in touch throughout the pandemic and are always there to help. The work they provide me with is enjoyable and is of a good pay rate. Hannah who runs the operations is excellent, always contact ale and giving feedback to make me a better shopper and help me grow in the Proinsight world. I have done so much work for Proinsight, especially over this year and they have never failed to support me or be there. By far the best mystery shopping company out there. Excellent work, excellent customer satisfaction and the whole operation is run so well. I cannot recommend enough!read more

B G

20:36 03 Jun 20

I see the fake 'five star' reviewers are out in force. With the best will in the world, there is no way this company... would rank a five with anyone who has worked with them. Not unless they are bribed or paid cheerleaders.I have worked with them for about 4-5 years but only because I was a full time mystery shopper and they had a lot of evening gigs, which made good fillers. If it hadn't been for that, I would have ditched them a long time ago. Over the years, I've had numerous issues with them. Mainly poorly written briefs, staff who cheated me out of promised fee levels to complete jobs I'd legitimately cancelled in good time. Staff are impossible to get hold of by phone. The only thing I can say in their favour is that they do pay on time. But I must add that the work involved for each assignment is far in excess of the fee levels offered. The worst thing about them I only discovered recently. On one mystery shopping forum during lock-down they've been self promoting as a company that wants to engage with freelance shoppers to get feedback on their performance with them - to help them improve relationship with mystery shoppers. During that time they also set out what their criteria was for earning Platinum status (self assign) was (something I was not aware of until three days ago). Self assign is a handy benefit if you need to quickly grab work during times you have other work in a specific catchment to avoid competing and waiting to hear if you've been given a job. The criteria, it seems, was over 60 per cent report grading, no failed visits, and you had taken up work with them within the past three months. If you failed on any of those, status was removed but reviewed within three months.Considering I had far exceeded this criteria I asked them why I was not assigned this status nor ever had it considered. Yet I never got a straight answer and they still won't assign it to me - despite having over 80 per cent average on my report and taking on regular work with them which they either ask me to take up due to cancelled visits from other shoppers or because I had applied for the work. So I told them straight: they either assign me this Platinum self assign status - to match the same level playing field of other shoppers far less reputable that I am who do have it - or I stop working with them. They just agreed I should go. There's loyalty for you. Oh, I forgot to mention that I had been one of their Shoppers of the Month too a few years back. Fat lot of good that did me!The only reason I was discriminated against for self assign status could only have been because I had given them loads of feedback on what were problems clearly emanating from them, and they didn't like it. Yet they now claim they welcome feedback video conferencing sessions with their mystery shoppers during lock-down. None of whom are likely to say anything useful at all for fear of getting on their bad side, or if they do say anything, it will merely be a repeat of everything I have already told them about on numerous occasions in the past. I am now reporting them to the MSPA for unfair business practices. Their treatment of me has been nothing short of shocking! A real kick in the teeth for years of good work, loyalty and bailing them out when other mystery shoppers cancelled work. In short, they can't be trusted.read more

Jeremy Coles

18:25 24 Feb 20

If I could give 0 stars, this would be the company I’d give it to.The staff seem to be unhappy, leave messages and no... one gets back to you. Try to contact again, promised callback which never happen.The operation manager is rude, not sure how she’s a manager. Very aggressive and speaks down to you.They let go of great staff, no surprise there’s a high turnover.Do not work for this company as a shopperread more

Farwah Farrukh

15:30 17 Feb 20

Lovely to work with! Professional and reliable. Great customer service and someone is always able to assist on weekends... too 🙂read more

Samuel Helston

16:44 31 Aug 19

I really enjoy working with this company. They have a wide range of opportunities in my are which really means I can... experience things that I might never have had the chance to had I not been a mystery shopper. Tom has been really awesome at getting me involved and is a great asset to the companyread more

tim smith

11:19 30 Aug 19

Joined a few months ago and have successfully carried out a few assignments with any major problems. Like most new... things it takes a bit of time to understand the procedures, but I feel as though I'm there now. Everyone is helpful and they pay promptly. Off to Starbucks tomorrow!read more

Amie Kumar

22:59 29 Aug 19

I enjoy my jobs with Proinsight as they are completely flexible to my needs and available time. The contacts are always... available to talk to and answer your questions efficiently - especially Sam Harper. There is a lot of scope for you to undertake additional certifications but ultimately it is your decision. A trustworthy mystery shopping website unlike other websites you see that are full of spam. I have increased my accuracy and attention to detail since completing assignments for Proinsight.read more

Sarah Longstaff

19:42 16 Aug 19

I've worked with the team at Proinsight for a few years now, and I've had fantastic service from them throughout. The... full team are great, friendly and professional - they always go the extra mile to help and ensure we're receiving a high quality service. David Hopkins has looked after us a client throughout our contracts, ensuring we're happy with everything and everything is going well. I definitely couldn't recommend this company enough! I've recommended them to many other companies I've worked with now due to their fantastic service.read more

Ben Stancombe

08:59 15 Aug 19

Proinsight have always been a joy to work with. They are professional, accommodating and have helped to turn dreams... into reality on a number of key projects.To manage across a large number of locations is a difficult task and Proinsight is an important component in helping to do that. The reports that Proinsight produce, lead to tangible changes in the culture and processes at site level, ultimately improving the quality of our customer's experience. I have enjoyed working with the team at Proinsight. Standouts include David, Chloe and Karen. Thanks to all the team. Benread more

Pro News & Insights

News & Insights

145.
Common Misconceptions About Being A Mystery Shopper

144.
GGFit launches 90-Day Fitness Club Recovery Plan

143.
The Importance of Health Club Secret Shopping

142.
Things To Consider When Using A Mystery Shopping Service For The First Time

141.
A Guidebook to Becoming a Top Pro Mystery Shopper

140.
Proinsight partner with GCW Flooring

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