Proinsight - News & Insights

120.
MSPA Snapshot Survey

Posted on October 28, 2020 By Chloe Kinch

Just after lockdown we partnered with the MSPA in conducting a study on how confident consumers felt day to day in respect to the Covid measures and regulations in place. The study y... Read more

119.
Proinsight’s Mystery Shoppers #workouttohelpout

Posted on October 28, 2020 By Chloe Kinch

The Health and Fitness industry was hit hard by COVID-19 with gyms and leisure centres being one of the last to open. There were many misconceptions that gyms would be a hotspot for the spread of the virus however with some areas of the UK moving ... Read more

118.
Welcome To The Team!

Posted on October 23, 2020 By Chloe Kinch

Leanne has just joined the Client Services department as a Team Leader, coming from a sales background working in both the leisure industry and in adult education she brings a real range of skills to the department! Working for Parkwood Leisure sa... Read more

117.
Proinsight have your half term fun covered!

Posted on October 21, 2020 By Chloe Kinch

116.
Why Mystery Shopper Jobs Are Worthwhile Considering

Posted on October 19, 2020 By Chloe Kinch

Are you looking for a flexible way to bring home some extra income whilst completing awesome assignments? If that’s not enough to convince you check out this article.

115.
Where do consumers feel the safest?

Posted on October 16, 2020 By Chloe Kinch

We conducted a large study throughout lockdown, getting our mystery shoppers’ opinions and views on the public’s approach to social distancing.

Showing 1–6 of 121 posts

1 2 3 4 … 21

B G

20:36 03 Jun 20

I see the fake 'five star' reviewers are out in force. With the best will in the world, there is no way this company... would rank a five with anyone who has worked with them. Not unless they are bribed or paid cheerleaders.I have worked with them for about 4-5 years but only because I was a full time mystery shopper and they had a lot of evening gigs, which made good fillers. If it hadn't been for that, I would have ditched them a long time ago. Over the years, I've had numerous issues with them. Mainly poorly written briefs, staff who cheated me out of promised fee levels to complete jobs I'd legitimately cancelled in good time. Staff are impossible to get hold of by phone. The only thing I can say in their favour is that they do pay on time. But I must add that the work involved for each assignment is far in excess of the fee levels offered. The worst thing about them I only discovered recently. On one mystery shopping forum during lock-down they've been self promoting as a company that wants to engage with freelance shoppers to get feedback on their performance with them - to help them improve relationship with mystery shoppers. During that time they also set out what their criteria was for earning Platinum status (self assign) was (something I was not aware of until three days ago). Self assign is a handy benefit if you need to quickly grab work during times you have other work in a specific catchment to avoid competing and waiting to hear if you've been given a job. The criteria, it seems, was over 60 per cent report grading, no failed visits, and you had taken up work with them within the past three months. If you failed on any of those, status was removed but reviewed within three months.Considering I had far exceeded this criteria I asked them why I was not assigned this status nor ever had it considered. Yet I never got a straight answer and they still won't assign it to me - despite having over 80 per cent average on my report and taking on regular work with them which they either ask me to take up due to cancelled visits from other shoppers or because I had applied for the work. So I told them straight: they either assign me this Platinum self assign status - to match the same level playing field of other shoppers far less reputable that I am who do have it - or I stop working with them. They just agreed I should go. There's loyalty for you. Oh, I forgot to mention that I had been one of their Shoppers of the Month too a few years back. Fat lot of good that did me!The only reason I was discriminated against for self assign status could only have been because I had given them loads of feedback on what were problems clearly emanating from them, and they didn't like it. Yet they now claim they welcome feedback video conferencing sessions with their mystery shoppers during lock-down. None of whom are likely to say anything useful at all for fear of getting on their bad side, or if they do say anything, it will merely be a repeat of everything I have already told them about on numerous occasions in the past. I am now reporting them to the MSPA for unfair business practices. Their treatment of me has been nothing short of shocking! A real kick in the teeth for years of good work, loyalty and bailing them out when other mystery shoppers cancelled work. In short, they can't be trusted.read more

Jeremy Coles

18:25 24 Feb 20

If I could give 0 stars, this would be the company I’d give it to.The staff seem to be unhappy, leave messages and... no one gets back to you. Try to contact again, promised callback which never happen.The operation manager is rude, not sure how she’s a manager. Very aggressive and speaks down to you.They let go of great staff, no surprise there’s a high turnover.Do not work for this company as a shopperread more

Farwah Farrukh

15:30 17 Feb 20

Lovely to work with! Professional and reliable. Great customer service and someone is always able to assist on weekends... too 🙂read more

Samuel Helston

16:44 31 Aug 19

I really enjoy working with this company. They have a wide range of opportunities in my are which really means I can... experience things that I might never have had the chance to had I not been a mystery shopper. Tom has been really awesome at getting me involved and is a great asset to the companyread more

tim smith

11:19 30 Aug 19

Joined a few months ago and have successfully carried out a few assignments with any major problems. Like most new... things it takes a bit of time to understand the procedures, but I feel as though I'm there now. Everyone is helpful and they pay promptly. Off to Starbucks tomorrow!read more

Amie Kumar

22:59 29 Aug 19

I enjoy my jobs with Proinsight as they are completely flexible to my needs and available time. The contacts are always... available to talk to and answer your questions efficiently - especially Sam Harper. There is a lot of scope for you to undertake additional certifications but ultimately it is your decision. A trustworthy mystery shopping website unlike other websites you see that are full of spam. I have increased my accuracy and attention to detail since completing assignments for Proinsight.read more

Sarah Longstaff

19:42 16 Aug 19

I've worked with the team at Proinsight for a few years now, and I've had fantastic service from them throughout. The... full team are great, friendly and professional - they always go the extra mile to help and ensure we're receiving a high quality service. David Hopkins has looked after us a client throughout our contracts, ensuring we're happy with everything and everything is going well. I definitely couldn't recommend this company enough! I've recommended them to many other companies I've worked with now due to their fantastic service.read more

Ben Stancombe

08:59 15 Aug 19

Proinsight have always been a joy to work with. They are professional, accommodating and have helped to turn dreams... into reality on a number of key projects.To manage across a large number of locations is a difficult task and Proinsight is an important component in helping to do that. The reports that Proinsight produce, lead to tangible changes in the culture and processes at site level, ultimately improving the quality of our customer's experience. I have enjoyed working with the team at Proinsight. Standouts include David, Chloe and Karen. Thanks to all the team. Benread more

Pro News & Insights

News & Insights

120.
MSPA Snapshot Survey

119.
Proinsight’s Mystery Shoppers #workouttohelpout

118.
Welcome To The Team!

117.
Proinsight have your half term fun covered!

116.
Why Mystery Shopper Jobs Are Worthwhile Considering

115.
Where do consumers feel the safest?

Fill in the relevant contact form below and one of our team will call at a time that suits you – to find out how Proinsight can help you.

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