Our team
Our team are as diverse and exciting as our mystery shops and, without blowing their trumpets too much, they’re all awesome. We believe that our team needs to have practical operational experience in business as well as being fantastic, vibrant human beings. This means we really do get the challenges our clients face because we’ve been there and done it ourselves.
Business Support
David Hopkins
Founder & Managing Director
Andy Morris
Director of Finance and Business Support
Carolyn Dilena
HR Manager & Business Support
Lucy Winn
Brand & Communications Manager
Client Success
Chloe Kinch
Director of Client Success
Deborah Jones
Senior Client Success Manager
Josie Osbourne
Client Success Manager
Robert Brocklesby
Senior Client Success Manager
Business Insight
Jill Spencer
Director of Business Intelligence
Fern Cunnell
Senior Support and Development Manager
Natalia Lim
Senior Insights Manager
Rachel Norris
Insight Executive
Sophie Stokes
Insight Executive
Tim Collett
Insight Executive
Operations
Hannah Weekes
Director of Operations
Nicky Barrell
International Partnerships Manager
Samantha Masters
Operations Manager – Cirencester
Hugh Davies
Fieldwork Manager
Manraj Rattan
Fieldwork Manager
Ayo Olamousi
Fieldwork Manager
Claire Wallace
Fieldwork Manager
Diane Morgan
Fieldwork Manager
Jules Steele
Fieldwork Manager
Our Mission
To take our partners straight to the heart of their customers’ service experience by delivering exceptional mystery shopping, every job, every time, on time.
Our Vision
We transform customer experience, using insight gained through mystery shopping.
