Healthcare & Care Homes

The role of mystery shopping in healthcare and care homes varies hugely. However, primarily, our Mystery Shoppers provide first-hand feedback and unbiased insight into a patient’s experience of services and facilities. From our work with clients such as Serco Barts Health and Porthaven Care Homes, we know that it’s not all about following a regimented process. It’s also about the charisma and tone of voice of your staff which can make all the difference to your patients’ wellbeing.

Our mystery shopping reports will provide a deep-dive analysis of your patient’s journey, allowing you to focus on refining and improving processes, staff feedback, training, and of course, investing in your facilities in the right places.