Leisure & Entertainment
The quest for the perfect user experience (UX) is a continually moving feast as consumer needs and wants change over time. We know that, at its most basic level, your success or failure depends heavily on the consistent delivery of your customer experience. By understanding what’s working well and what isn’t, you can more easily improve business-critical areas including employee engagement, service and customer satisfaction. Our mystery shopping programme has helped clients such as Body Worlds, Superbowl and Parkdean Holidays to focus on their unique user experience (UX). Highlighting what’s hot and what’s not and, most importantly, what their key differentiator really is.
Our Leisure & Entertainment clients
Services for the Leisure & Entertainment sector
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