As the battle between bricks and mortar stores and online shopping continues, how do you attract and drive more footfall into your physical store? We know from working with high-street brands like H Samuel, Ernest Jones and Carpetright, that the key to remaining relevant and robust in any uncertain environment is to deliver exceptional customer service. To do that, you have to truly understand what that means to your customers, not what you think it means, and then deliver it. That’s where we come in.
Whether you have one outlet or a whole chain of stores across the UK, we can help you to understand how well you and your team instil brand loyalty and deliver the best possible experience for your customers. Not only will this improve how you do things, but it’s also a great way to reward top-notch teams and behaviour in your business – a happier, more engaged team will help to drive your business forward.
"Our mystery members are helping drive our adherence to all our initiatives, and more recently helping contribute to a reduction in attrition, which we have moved from 37 to 32 per cent over the last few years.”
Mia Manson-Bishop Member Experience Director, David Lloyd Leisure
"Without Proinsight work, it would be very challenging to train our staff properly. This clear and progressive snapshot of the business represents the only true feedback we get on how each individual member of staff is doing. It’s the best tool we have to deliver the service standards our clients expect.”
Ian Cook Regional Contract Manager, Everyone Active
"We went out to tender on the project, but none of our traditional research agencies could come close to what ProInsight was offering. We took a calculated risk and it has proved to be a brilliant relationship.”
Joanna Hay Head of Candidate Insight and Research, The British Army