With so much consumer choice, transport operators are continually looking for new ways to deliver award winning service to their customers. Our work with major transport hubs, car manufacturers and rail operators such as BMW, Mini, MTR Crossrail and Stansted Airport, is designed to drive the quality of the user experience (UX) and ensure employees continue to deliver award-winning service to their users.
With focus on areas such as safety, reliability and customer service as standard in the transport sector, we also work with our automotive clients to support the sales and servicing process, with a particular focus on FCA adherence and compliance.
"Our mystery members are helping drive our adherence to all our initiatives, and more recently helping contribute to a reduction in attrition, which we have moved from 37 to 32 per cent over the last few years.”
Mia Manson-Bishop Member Experience Director, David Lloyd Leisure
"Without Proinsight work, it would be very challenging to train our staff properly. This clear and progressive snapshot of the business represents the only true feedback we get on how each individual member of staff is doing. It’s the best tool we have to deliver the service standards our clients expect.”
Ian Cook Regional Contract Manager, Everyone Active
"We went out to tender on the project, but none of our traditional research agencies could come close to what ProInsight was offering. We took a calculated risk and it has proved to be a brilliant relationship.”
Joanna Hay Head of Candidate Insight and Research, The British Army