WHAT WE OFFER

Mystery shopping that makes happiness visible

You’re a business that cares about its customers, and wants to grow by providing a great service.
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Our job? To uncover where your customers are happy, and where they could be happier. To show where it's working well – and where it could be working better.

OUR METHODOLOGY

Introducing Happiness Works

At Proinsight, we bring the human touch to everything we do – friendly, personal, relational. We also bring big data and smart tech to give you better insights, even faster.

We call this Happiness Works.

Mystery Shopping

See what your customers see

Uncover what's really happening, not just what's meant to happen. Our mystery shoppers are ready to step into your customers' shoes – in-store, online, on the phone – wherever your brand shows up.

In-person
Website & app
Social media
Telephone
Competitors & Awards

Mystery Shopping →

Decorative smile graphic representing happy brands

Woman browsing an online store on her laptop

Customer unboxing a home delivery parcel

Decorative smile graphic representing happy customers

Consumer research

The voice of your customer

We ask your customers directly about their experience, and listen closely to what they tell us. From surveys to focus groups to reviews, we turn their feedback into insight you can act on.

Website feedback
Satisfaction surveys
Focus groups
Customer reviews

Consumer research →

Performance Audits

Protect your standards

We check that your standards hold up in the real world, not just on paper. From brand to compliance to sales, our audits reveal what's working – and what needs your attention.