• Mystery Shopping your Customer Experience

  • Engineer your consumer experience

    We’re experts at getting under the skin of our client’s businesses to really understand the good and the not so great. Most importantly, we know what to do with all that knowledge to boost business growth. The proof is in the pudding so why not book a demo and find out how we can help your business to unlock its potential.

    Join our Mystery Shopper community

    With opportunities across the UK to work from home, we’re always welcoming budding mystery shoppers to our friendly community. It doesn’t matter if you’re a seasoned seasoned shopper or yet to step into the world of mystery shopping, we’ve got the team and the know how to make sure you get the best out of working with us. If you’d like to know more click on the link below to join us.

    Hi there, it’s great to meet you and welcome you to the home of Mystery Shopping and consumer experience. Whatever your reason for choosing our website; whether you’re interested in becoming a Mystery Shopper or you’re searching for better business intelligence, we’ve got everything you need to know about Mystery Shopping right here.

    David Hopkins
    Proinsight Managing Director

    Our Sectors & Expertise

    Mystery shopping is one of the most useful ways to understand how well your business (and your employees) are doing by providing honest and objective feedback, proven to deliver results.
    As a friendly and knowledgeable team, we know that every project we deliver is as unique as your business is. In fact, the thought of an off-the-shelf package makes us twitch a little, but we get that you might want to find out a little more about our areas of expertise before we speak.
    So, grab a coffee, take five, and click on the industry below which is most relevant to your business to find out a little more about us and what we can do.
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    Retail
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    Leisure & Entertainment
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    Hospitality & Restaurants
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    Health, Fitness & Wellbeing
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    Housing & Building Services
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    Healthcare & Care Homes
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    Automotive & Transport
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    Franchise Business
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    Council, Government & Education
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    Start Ups & SME's

    Mystery Shopping Services

    How customers actually interact with your business happens in a variety of ways so we’ve built a comprehensive portfolio of mystery shopping services, enabling us to create a bespoke package that suits your business best.
    Regardless of the type of service you choose, our online portal provides you with the ability to access and share fully customisable reports with your team, whenever and wherever works best for you.
    Feel free to have a look through the services we offer and, when you’re ready, drop us an email and we offer and get in touch when you’re ready to enquire.
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    Face to Face Mystery Shopping
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    Member Journey Research
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    Social Media Mystery Shopping
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    Video Mystery Shopping
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    Online Mystery Shopping
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    Telephone Mystery Shopping
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    Voice of the Customer Feedback
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    Awards
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    Online Portal
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    Competitor Shops
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    Audits and Self Audits
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    Research Projects

    What our trusted clients say…