Have a look through our services to see what we can do for you.
Find out what is happening at your front line. Mystery shopping is a great way to understand how your business is perceived by its customers. Each mystery shop is tailored to measure your internal process and service standards.
Save management time and cost. SmartAudit will revolutionise how you manage your company’s internal audits. Data is collated on a central platform, formatted and made report ready at the press of a button.
Our research programmes will help you develop your understanding of your organisation’s stakeholders and drive strategic decisions for business growth.
We are customer experience fanatics and we believe that all consumers have a right to incredible service.
We take time at the outset to understand your unique customer journey. Then we work together to build a programme that is designed to drive your customer experience strategy. Data flows into your online platform allowing your managers to get instant visibility on what is happening on the front line. This means they can spend less time on reporting and more time creating fans.
Our insight programmes offer clients:
- A commercial focus proven to increase profit
- An independent and objective view with real time feedback
- Benchmarking against your competitors
- Smart business tools
- Consumer led research programmes
MEET THE TEAM
Meet the people who will make things happen for you.
Having held senior manager positions at both David Lloyd and GLL, David founded Proinsight and is the business’ Managing Director. David is obsessed with customer experience, having built over 100 customer experience programmes for our clients. When he’s not working he can be found on a badminton court or hacking his way round a golf course.
Having held various leadership positions across the leisure sector, more recently as a General Manager, Oliver runs ProInsight’s day to day operations. A keen sportsman, Liverpool fan and current office bake–off champion (organised by Oliver), Oliver is a bit of a night owl and foodie, currently boasting a modest 4.7 Uber rating.
Pawel is Proinsight’s resident sales guru. Having moved to the UK from Poland a year ago, Pawel has joined the Proinsight team to actively seek new clients and nurture existing relationships. In his free time he likes to travel and update his blog and he also enjoys spending his free time exploring the hustle and bustle of the busy streets of East London.
Chloe joined us as an Account Manager in August 2017. Prior to Proinsight, Chloe had worked as National Sales Manager for Parkwood Leisure and has vast experience in the leisure industry. She will be responsible for looking after many of our clients and helping them get the most out of their mystery shopping programmes.
Dawn-Anne has spent the last 18 years working in the Health and Leisure sector in consultancy and business development roles. Working on the ground in Scotland, Dawn-Anne is here to help customers use and understand their mystery shopping programmes to continually improve their customer service.
Having worked as a mystery shopper for over 10 years, Karen joined Proinsight first as a Programme Co-ordinator and now a Client Services Manager. She is currently doing a degree in Business Psychology and has a special interest in understanding consumer behaviour and employee motivation. When she is not working or studying, she spends her free time baking and making jams.
Max is our tallest Programme Coordinator, who is a huge fan of golf and has a history of providing excellent customer service and crushing targets. Max has a love of Golf, Cricket and a pint of ale!
George has joined the ProInsight team as a Programme Coordinator in July 2017 and has settled into the company with ease. He finished his degree in Advertising and Marketing in 2016 and has been involved in various roles within customer service and sales. He has a keen interest in the outdoors and loves nothing more than travelling with his mates!
Tom is our programme coordinator whilst also being a semi-professional rower he also holds a Master’s degree in Applied Marine Science. Coming from an athletic-competitive background, Tom is always ready for a challenge!
Hannah has a history of working in the leisure industry in various leadership roles, these were in businesses that were clients of Proinsight. A mystery shopper of ours too, Hannah’s last tick was to come on board the team! Hannah runs Proinsight’s day to day operations, working with our Programme Coordinator and Quality Control team. A keen dancer in her youth, but due to injury can’t continue this professionally still to this day can never say ‘”no” to a ‘boogie’ on the dancefloor.’
Christian has joined Proinsight under Client Services Support. Growing up playing competitive rugby, Christian has a passion in the gym which he brings to the office by organising MyZone Challenges!
Tom Stonelake has joined the Proinsight family as a Senior Programme Coordinator. Tom has spent the last 4 years working in the Leisure industry most recently as a Sales manager. Tom is a strong believer in how important excellent customer service is for a company and has a strong passion for delivering it.
Sam is our Programme Co-ordinator who is a huge fan of Italian cuisine, Sam has a wealth of knowledge on Pasta and is often mistaken in the public for looking like ex-England rugby player, Matt Banahan.
Iveta Webster is Financial Controller for Proinsight. Iveta loves working with numbers and thrives on the detail required in accounting. She has three children, speaks four languages and relishes a DIY project. In her spare time (if there ever was such a thing!) she enjoys getting lost in a good book and taking a stroll out with her camera.
Rosemary is passionate about writing that communicates clearly. She has spent many years writing for publication and constantly irritates herself at how she always manages to spot errors in whatever she reads. She is also passionate about healthy food, fitness and red wine, preferring yoga to jumping up and down and Malbec to Merlot.
Liz is a teacher who has taught kids from 12 to 60 years old in a variety of subjects. For the past 18 years she has been more involved in organisational change, design and leadership. She has a passion for gin, of all kinds, and the odd red wine, and she also has a soft spot for musical theatre. As Liz is always involved in many different things, this type of work can be fitted in – usually at 6am which suits her!
After founding and selling two businesses in the leisure sector, Mhairi brings her operational and product development experience to expand Proinsight’s portfolio and help the team drive growth. Sports fan and food fan in equal measure she makes full use of London’s diverse restaurant scene
Sally has worked for DC Leisure, Leisure Connection and GLL in various Research, Sales and Marketing roles. She heads up the research team, running various user, non-user and NBS research projects. When Sally isn’t running around town centres surveying leisure centre non-users she can be found watching any rugby that is on TV while looking after her two children.