OUR SECTORS

Hospitality

The hospitality and restaurant space is exciting but competitive, and consistency is what often separates the good from the great. We help franchises including Starbucks, Puccinos, Best Western and Bannatynes Hotels understand exactly what consistency looks and feels like for their customers.

Trusted by hospitality brands

OUR SECTOR EXPERIENCE

Making the guest experience visible

Whether it's a coffee and a quick chat or a weekend away, guests remember how consistent things felt – was the welcome the same, was the standard the same – wherever and whenever they visited.

For Starbucks, our mystery shopping checks that in-store and drive-thru interactions meet the high standards the brand is known for. For Puccinos, it's about making sure every coffee and pastry lands the same, wherever you are.

With Best Western and Bannatynes Hotels, we go wider still, reviewing the full experience: from restaurant to wedding bookings, teams to technology, price points to branding.

Case studies

Our impact in hospitality

Quote

"Working with Proinsight over 18 months, we've been impressed with the quality of reporting and how supportive and insightful our account manager Deborah has been. I've recommended them to many others."