Mystery shopping is your chance to experience a real customer journey and tell us exactly what happened.
You might visit a shop, restaurant, gym, leisure venue or property development, or complete a customer journey by telephone, email, live chat or social media. You’ll follow a clear brief, behave like a genuine customer and then complete a report about what you saw, heard and experienced.
We think it’s an incredible thing to do because your feedback genuinely matters. It can help businesses recognise brilliant service, understand where customers are being let down and make meaningful improvements.
It’s also flexible, varied and a great way to try new experiences, build your skills and earn shopper fees or reimbursements along the way. No two days need to look the same!