Performance Audits

Happiness starts with getting the basics right

When standards slip, customers will notice before you do. By the time it shows up in the data, the damage to the brand has been done.

Our performance audits provide real-time visibility of where standards are being held – and where they aren’t – so you know where to intervene to get things to a happier place.

Illustration representing Proinsight's performance audits service
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Sales audits
Reviewing the sales process from lead to close.
Compliance audits
Flagging risk before it becomes a costly problem.
Brand audits
Checking brand consistency across every customer touchpoint.
Sales audits
Reviewing processes on a laptop

A sales audit reviews the sales process end-to-end – from lead handling to conversion and follow-up – helping teams see where opportunities are slipping through the cracks, and where things are going right.

It benchmarks performance against bestpractice and gives clear, practical recommendations for improvement.

Compliance audits
Data analysis

These audits check that policies, processes and venues meet required regulatory, legal or internal standards, as with Educated Body, where a compliance audit was used to make sure standards of customer care were being met.

Our audit flagged areas of risk before they became costly, along with clear reporting on what needs to change and by when.

Brand audits
Gym reception

A brand audit looks at how consistently and effectively a brand is represented across different touch points – visual identity, tone of voice, messaging – as with Anytime Fitness, where we helped ensure franchise partners were aligning with global brand standards.

FAQS

Got questions? We’ve got answers.

Can performance audits be used across multiple locations?
What is the difference between a performance audit and mystery shopping?
What can a performance audit measure?
What does a Mystery Shopper do?

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