The housing and building services market in the UK is as varied as our client base. From helping retailers like Legal & General sell their homes by focusing on the customer journey, to mystery shopping an office space business enquiry from start to finish for organisations like Fora; we know that processes in this environment can be lengthy and are all about closing the sale. Our services can cover all aspects of the sales journey to ensure no opportunities are missed. As well as the whole housing package, we’ve even sent estimators out to our Mystery Shoppers homes to measure how well Pimlico Plumbers’ employees deal with enquiries like fitting a new boiler. We like to get right in there amongst it!
"Our mystery members are helping drive our adherence to all our initiatives, and more recently helping contribute to a reduction in attrition, which we have moved from 37 to 32 per cent over the last few years.”
Mia Manson-Bishop Member Experience Director, David Lloyd Leisure
"Without Proinsight work, it would be very challenging to train our staff properly. This clear and progressive snapshot of the business represents the only true feedback we get on how each individual member of staff is doing. It’s the best tool we have to deliver the service standards our clients expect.”
Ian Cook Regional Contract Manager, Everyone Active
"We went out to tender on the project, but none of our traditional research agencies could come close to what ProInsight was offering. We took a calculated risk and it has proved to be a brilliant relationship.”
Joanna Hay Head of Candidate Insight and Research, The British Army