Starting a business is both an exciting and terrifying time – we know, we’ve been there too! Making sure you get the foundations in place and working perfectly will help to carve a smoother and clearer path for growth is essential. The need for and types of feedback required to help make better business decisions vary, depending on what it is your business is there to deliver. At its most basic level, it doesn’t matter whether you’re new to market like our clients Kitty Cafe who were keen to measure their user experience (UX), or tech giant like Peloton launching in the UK. We’ve got the skills, team and expertise to help.
"Our mystery members are helping drive our adherence to all our initiatives, and more recently helping contribute to a reduction in attrition, which we have moved from 37 to 32 per cent over the last few years.”
Mia Manson-Bishop Member Experience Director, David Lloyd Leisure
"Without Proinsight work, it would be very challenging to train our staff properly. This clear and progressive snapshot of the business represents the only true feedback we get on how each individual member of staff is doing. It’s the best tool we have to deliver the service standards our clients expect.”
Ian Cook Regional Contract Manager, Everyone Active
"We went out to tender on the project, but none of our traditional research agencies could come close to what ProInsight was offering. We took a calculated risk and it has proved to be a brilliant relationship.”
Joanna Hay Head of Candidate Insight and Research, The British Army