• Mystery Shopping your Customer Experience

  • Telephone Mystery Shopping

    Whether you have one store, multiple locations or a central Head Office in the UK, we can help to understand how well your team handle incoming calls from potential and current customers or suppliers. We’ll work with you to understand what’s most important to your business before creating a clear brief, script and scoring criteria for our experienced Telephone Mystery Shoppers. It might be that you want to know how long waiting times are, perhaps you’re keen to see how well your customer service training is bedding in amongst your team, or it may even just be a simple case of how friendly and helpful your team are. Whatever your goal, we can help answer all those questions and many more.
    All your mystery shop results and comments are uploaded onto our state-of-the-art reporting platform, feeding straight into your bespoke client dashboard.
    Contact us to find out how we can help your business and one of our team will call at a time to suit you.