• Mystery Shopping your Customer Experience

  • Healthcare & Care Homes

    Healthcare & Care Homes

    The role of mystery shopping in healthcare and care homes varies hugely. However, primarily, our Mystery Shoppers provide first-hand feedback and unbiased insight into a patient’s experience of services and facilities. From our work with clients such as Serco Barts Health and Porthaven Care Homes, we know that it’s not all about following a regimented process. It’s also about the charisma and tone of voice of your staff which can make all the difference to your patients’ wellbeing.
    Our mystery shopping reports will provide a deep-dive analysis of your patient’s journey, allowing you to focus on refining and improving processes, staff feedback, training, and of course, investing in your facilities in the right places.

    Our Healthcare & Care Home clients

    Services for the Healthcare & Care Homes sector

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    Face to Face Mystery Shopping
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    Member Journey Research
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    Social Media Mystery Shopping
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    Video Mystery Shopping
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    Online Mystery Shopping
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    Telephone Mystery Shopping
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    Voice of the Customer Feedback
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    Awards
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    Online Portal
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    Competitor Shops
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    Audits and Self Audits
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    Research Projects

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