• Mystery Shopping your Customer Experience

  • Heath, Fitness & Wellbeing

    Heath, Fitness & Wellbeing

    Over 10 million people in the UK hold a subscription to a gym, with this number growing year on year and, with the number of facilities on the increase, the health, fitness & wellbeing industry is in an exciting period of growth. Our management team have all held senior positions in David Lloyd, GLL, Parkwood, Everyone Active and Anytime Fitness, so we’re in the best possible place to understand what makes great user experience (UX) because we’ve been there and done it.
    We currently mystery shop most of the major health and fitness operators here in the UK including Snap Fitness, Village Hotels, David Lloyd and Link4Life. We are a key partner in the UKActive awards, which are widely recognised as the industry’s most significant awards. We also produce some of the sector’s leading intelligence on user experience (UX) – you can view our benchmark reports here.

    Our Heath, Fitness & Wellbeing clients

    Services for the Heath, Fitness & Wellbeing sector

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    Face to Face Mystery Shopping
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    Member Journey Research
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    Social Media Mystery Shopping
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    Video Mystery Shopping
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    Online Mystery Shopping
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    Telephone Mystery Shopping
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    Voice of the Customer Feedback
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    Awards
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    Online Portal
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    Competitor Shops
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    Audits and Self Audits
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    Research Projects

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