Working with a wide variety of clients across these sectors gives Proinsight the necessary experience to partner with your organisation to measure any specific user experience (UX). Our portfolio in this area is broad and ranges from understanding the candidate recruitment processes for the British Army, mystery shopping the UK Parliament tour, working with councils across the UK, and conducting mystery shopping projects with major universities.
We are perfectly comfortable with rigorous tender processes and understand in detail what it requires to work with Councils, Government and Educational establishments. Whether that’s on short-term projects or building long-term relationships with your teams.
"Our mystery members are helping drive our adherence to all our initiatives, and more recently helping contribute to a reduction in attrition, which we have moved from 37 to 32 per cent over the last few years.”
Mia Manson-Bishop Member Experience Director, David Lloyd Leisure
"Without Proinsight work, it would be very challenging to train our staff properly. This clear and progressive snapshot of the business represents the only true feedback we get on how each individual member of staff is doing. It’s the best tool we have to deliver the service standards our clients expect.”
Ian Cook Regional Contract Manager, Everyone Active
"We went out to tender on the project, but none of our traditional research agencies could come close to what ProInsight was offering. We took a calculated risk and it has proved to be a brilliant relationship.”
Joanna Hay Head of Candidate Insight and Research, The British Army