• Mystery Shopping your Customer Experience

  • Village Health & Wellness Clubs continue partnership with Proinsight

    Village Health & Wellness Clubs are renowned for their spacious fitness playgrounds, packed with state of the art equipment, all of the latest fitness classes and heated swimming pools.

    As members return to their 33 (and counting) clubs across the UK, Village Health & Wellness Club recognise that mystery shopping their sales process is now more important than ever.

    Proinsight are proud to be delivering a mystery shopping programme that delivers insights on how well their team members react to customers who walk in for a tour as well as those who leave online enquiries and make telephone contact to each club.

    “Working with Proinsight provides us with invaluable insight on key elements of our membership sales process. This insight allows us to better train and coach our salespeople, putting them in the best position to deliver great service to prospective members and therefore aiding us in achieving our commercial objectives.” National Sales Manager, Anthony Heskins