• Mystery Shopping your Customer Experience

  • Uber Boat by Thames Clippers partner with Proinsight


    In August 2020, Thames Clippers, the well-known River Bus operator, partnered with Uber to become Uber Boat by Thames Clippers. Uber Boat by Thames Clippers customers now have more options for pre-purchasing tickets, with Uber adding the service onto its app.


    Proinsight are delighted to be the chosen provider to deliver a mystery shopping programme that measures the service delivered across their fleet of 20 boats which depart from 23 piers across the River Thames.


    Blaeke Downie, Head of Customer Service Operations, told us the importance to maintaining consistency within service throughout their customers journey: ‘We’re very excited to be working with Proinsight who are helping us to recognise the hard work of our teams and crew and to ensure we’re always delivering the best customer experience to all of our passengers.’