• Mystery Shopping your Customer Experience

  • Proinsight partner with The Couture Club 

    Established in 2015, The Couture Club offers trending street style clothing designed in Manchester and live by their brand values of Affordable, Approachable and Aspirational 

    Proinsight are excited to start mystery shopping their flagship store at the Intu Trafford Centre in June 2021; delivering insights on the stores atmosphere as well as the customer service provided by team members.  

    The Couture Clubs Area Manager, Ryan Riley expressed the importance of implementing a mystery shopping programme: ‘At The Couture Club, we take pride in the kind of customer service we provide in store and are always looking at ways to develop and perfect our customer service experience so it is like no other you will experience on the high street, this is why we chose Proinsight, giving us the opportunity to challenge ourselves and find area’s where we need to focus on development.