• Mystery Shopping your Customer Experience

  • Proinsight were commissioned by an insurance company Surewise.com (https://www.surewise.com) to provide an in-depth research programme on self-storage sector in UK. People whose home insurance does not cover self-storage can either buy a policy through their storage company or go to an independent specialist insurer or broker. The purpose of this project was to complete an insurance price evaluation offered by self-storage companies and compare it to the costs of insurance from an independent provider.

    The conclusions from Proinsight’s research, as quoted by an article in The Telegraph on 26.08.2018, were that: ‘Customers who buy contents insurance through their self-storage firm are routinely overpaying by an average of three times more than they could get elsewhere. And in some cases, they were told they could not shop around for a better deal, and in some cases were charged more for insurance than for the storage itself.’

    For a full article, please click here: