• Mystery Shopping your Customer Experience

  • ‘Every guest experience should be unique’ 

    Rapport Guest Services has partnered with Proinsight for a second year. We are excited to continue our partnership with Rapport to help them deliver a best-in-class service for their clients.  

    Rapport is an award-winning, specialist company that provides corporate organisations with a range of fully managed front and back-of-house guest service.  

    Through Proinsight’s mystery shopper service, Rapport can capture those unique moments and meaningful connections provided for their clients. 

    Head of Business Excellence, Emma Jonas, told us how the external auditing programme supports their client relationships: “We are grateful to be able to continue and develop our relationship with Proinsight, who help us deliver our internal programme to promote excellence in our operations. This strategic partnership means that our clients have confidence that a remarkable guest service is being delivered and continually improved upon.”