• Mystery Shopping your Customer Experience

  • Proinsight to deliver mystery shops for Lane7

    When Covid-19 isn’t keeping us inside, Lane7 is the place to be. A new form of fun just for adults; their bowling facilities are also jam packed with karaoke, mini golf, beer pong and much more!

    With 7 bowling locations currently in the north of England and big plans to expand over the UK over the next 12 months, Proinsight are proud to be providing monthly mystery shops delivering insights on all areas of the business.

    Even better, Lane7 have opened their doors earlier than expected and since the 12th of April have been offering outside food & beverage along with activities, find out more here. 

    Contracts Manager, Becki Hoyland highlighted the importance of mystery shopping their customer journey from the day they reopen “It’s great to be able to open our doors again albeit in very different circumstances to what we are used to. It’s more important than ever for us to understand what we are getting right and what we need to change to make the guest experience as great as possible.”.