• Mystery Shopping your Customer Experience

  • The Optical Studio was established in 2006 and is the brainchild of brother and sister optometrists Dhruve and Bejal Patel. Having gained invaluable experience in the optical industry prior to opening their first practice, they felt there was a need for alternative to the high street opticians.

    Over the next 10 years they have grown to four practices, providing the highest quality eye care, within a relaxed environment, spending that extra time to gain a better understanding of the patients concerns, needs and lifestyles. Since starting, their focus has and will continue to be patient care. Partnering with Proinsight, allows The Optical Studio to utilise a programme of mystery shops to measure and further enhance its customer experience.