• Mystery Shopping your Customer Experience

  • More than just a gym, The Laboratory Spa & Health Clubs are an elegant, tranquil space to workout and relax in. Offering over 100 classes, beautiful 25 metre swimming pools, some of the finest gym equipment in London and great value gym memberships. We are proud to be the health club of choice for Olympic medalists and members alike.

    The Laboratory Spa & Health Clubs partner with Proinsight – UK’s leader in providing insights to leisure and fitness sector via mystery shopping – in order to ensure the delivery of top customer experience at the Clubs.