• Mystery Shopping your Customer Experience

  • Catalyst Housing Limited grown from roots in Ealing and Kensington into one of the leading housing associations in London and the South East. With over 21,000 homes in London and the South East, Catalyst are here to make a purposeful difference, providing housing solutions and opportunities for those who can’t afford a home without a help. They offer a wide range of homes, for rent, part ownership or purchase. And by doing so, they build more than homes – they build communities.

    Catalyst also work hard to be a great employer, to deliver outstanding customer service and to be a high-performance business. They are absolutely committed to our social purpose, in every part of our organisation. And we always seek to do better. With this, Catalyst appointed Proinsight to deliver a comprehensive programme of mystery shops at three of their developments.