• Mystery Shopping your Customer Experience

  • Proinsight Partner with Leisure Focus


    Leisure Focus is a not for profit Charitable incorporated organisation overseeing 5 leisure centres in the Royal Borough of Windsor & Maidenhead with a vision to provide excellent service and value to the communities.  

    As part of their strategy to meet their vision, they have partnered with Proinsight who will deliver a mystery shopping programme designed to provide insights on the experience and service a brand new customer receives when enquiring about the services on offer from Leisure Focus.  

    Managing Director, Mark Camp-Overy highlighted the importance of implementing a mystery shopping programme: ‘It is a great way to ensure that we are delivering the best possible customer experience to engage our local community into an active lifestyle. The information mystery shoppers provide can also be used to help Leisure Focus improve what it does in the future and deliver more of what our customers want’.


    The recently refurbished Braywick Leisure Centre