• Mystery Shopping your Customer Experience

  • Proinsight partner with GCW Flooring

    GCW Flooring are Lincolnshire’s most established flooring business, since 1945 and based in Grimsby.

    They take pride in delivering not only fantastic customer service but also provide high quality domestic and commercial flooring at a great value price.

    Proinsight are set to provide a mystery shop programme which will be utilised to develop and train team members to be the best.

    Head of Domestic Flooring, Harvey Shaw highlighted why now is the right time to implement a mystery shop programme:

    ‘Our focus has always been on providing the very best customer service possible and teaming up with Proinsight will ensure we’re delivering that standard at all times. For us we need to constantly strive to be better and I’m sure with the team at Proinsight they will help us do exactly that.’