• Mystery Shopping your Customer Experience

  • Legal & General’s purpose is to build new homes that enhance the lives of their customers whilst contributing positively to the local community.

    The aim is to establish themselves as the leading provider of top quality homes and first-class customer service in the UK housing sector. Legal & General want to challenge and change public perception of new homes being inferior to older properties, by delivering a product which surpasses buildings of the past in terms of quality, efficiency and comfort.

    In order to stay committed to their vision and values, Legal & General appointed Proinsight to provide a regular programme of mystery shopping, assisting delivery of the customer experience.