• Mystery Shopping your Customer Experience

  • Merseyway Shopping Centre partner with Proinsight


    Merseway Shopping Centre has everything you need for a day out shopping. Based in Stockport town centre, it boasts a variety of retailers from JD Sports to Waterstones – there’s something for everybody. Afterwards head over to Redrock for a visit to the Light Cinema and pop into one of the fantastic restaurants all for a bit of food and drink.


    Proinsight are super excited to be partnering with Merseyway and running a mystery shopping programme to their stores where mystery shoppers will measure the customer experience throughout the site.


    Centre Manager, Victoria has said “Retail is going through a difficult time. As a shopping centre we want to ensure all of our customers are having the best customer experience possible. By working with Proinsight we can gain a clearer understanding of the customer experience when visiting our stores. The information the surveys will produce will provide a way to celebrate those retailers achieving outstanding service. Intern we can then provide training and customer service advise to those retailers not achieving those higher scores ensuring a  fantastic shopping experience for all our customers going forward”.