• Mystery Shopping your Customer Experience

  • North Tyneside Council have the aim to get the residents of North Tyneside to move more and live more by being physically active every day for all ages.

    Operating five leisure centres – The Lakeside Centre, Hadrian Leisure Centre, The Parks, Tynemouth Pool and Waves – North Tyneside Council offer a variety of activities, state-of-the art equipment and a comprehensive programme of classes delivered from expert instructors.

    As part of their plan and ambition to provide exceptional customer service, the Council has appointed Proinsight to provide a mystery shopping programme at their venues.