JOIN THE MOVEMENT

Become a Mystery Shopper, do something that matters

Join the movement of Mystery Shoppers from across the UK & Ireland all helping to change how businesses treat their customers.

Visit your favourite brands, give honest feedback about what you saw and felt, and get paid to do it. Sounds pretty good, right?

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THE PROINSIGHT DIFFERENCE

We're not your typical
mystery shopping gig

For us, mystery shopping isn't just a job to be done or a box to tick. We're on a mission to bring more smiles to more customers.
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Because mystery shopping is powerful. It's about real, honest insights that help a business treat its customers better – all made possible by our community of Mystery Shoppers.

Come join us, and be part of something that matters.
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“We want everyone who joins our community to feel the love – no matter who you are, where you’ve come from, and where you shop. If you're ready to partner with us to provide honest, supportive feedback to our clients, then you’ll find a place to belong here.”
Hannah Weekes Director of Fieldwork, Proinsight
TYPES OF MYSTERY SHOPPING

No two shops are ever the same

We complete a huge range of mystery shops here at Proinsight – there really is something for everyone.

In-person

Visit shops, restaurants, gyms and more – get up close and personal

Video

Wear a covert camera so our clients see what you experience

Online & app-based

Browse, book or buy through a website or app
WHAT YOU GET

How we look after our mystery shoppers

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Extra income

Earn extra cash for
every shop you complete
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Flexible hours

Do mystery shopping
on your own clock
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Exciting work

Visit and buy from
your favourite brands
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Extra perks

Get top-up rewards with our
Platinum Shopper Scheme
OUR AI ASSISTANT

Smart tech, backing
honest feedback

Every report you submit matters. Which is why we’ve built our own AI-quality assistant, Flo, to help ensure your experience comes through loud and clear.

Flo isn't here to replace your judgement, but to support it – helping us get useful feedback to our clients quicker, so they can make the changes they need to make.

Flo is great, but she can't do what you do: visit a brand, have an experience, and share your honest feedback.
WHO WE’RE LOOKING FOR

Think this could be you?

Giving honest feedback about your experience is the most important thing we look for in a Proinsight Mystery Shopper. Here are some other things we're after:
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    18 or over, based in the UK or Ireland

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    Confident in writing clear, honest feedback

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    Reliable – if you say you'll be there, you're there

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    Access to a smartphone, tablet or computer

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    Care about make customers happier

HOW IT WORKS

It’s easier than you think

1

Sign up online

Register as a Mystery Shopper – it only takes a few minutes
2

Choose your shop

Browse assignments near you (or even at home!)
3

Give your feedback

Complete your survey, sharing your experience
4

Get paid

We'll validate your report, and pay you once that's happened
WHO WE WORK WITH

Meet some of our mystery shoppers

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"It is a wonderful experience working for Proinsight. I look forward to the assignments being released. The assignments are varied and exciting. The Proinsight team are very supportive."

Alvina May 2026

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"My favourite mystery shopping company by a mile. I’ve completed some fantastic jobs with them and they are always on hand to provide any help and support."

Gemma July 2026

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"I’ve been mystery shopping with Proinsight for a few years now and they are an incredible company to deal with. Always helpful when questions where asked about my shops and the experiences I have encountered have been really enjoyable with great treats. Well worth a go if you get a chance!"

Charlie September 2026

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"I've really enjoyed my time so far conducting mystery shops for Proinsight. The assignments are varied and the briefs are well written making the shops easy to do!"

Matthew September 2026

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"I've received a variety of interesting work from Proinsight. What I especially like is that the team are extremely helpful and actually give you a way of speaking with them directly!"

Lucy October 2026

4.8/5
4.6/5
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FAQS

Got questions? We’ve got answers.

Where can I get help with mystery shopping?
What should I do if I disagree with feedback I've received?
Why has the Proinsight Quality Control Team contacted me about my report?
What happens if I make a mistake during my mystery shop?
What should I do if something happens during my assignment that isn't covered in the brief?
What should I do if I can no longer complete an assignment?
When will I be paid?
Are all mystery shops paid the same amount?
How much could I earn as a Proinsight Mystery Shopper?
Do I need to keep my receipt?
What happens if I spend more than the reimbursement allowance?
What is the difference between a shopper fee and a reimbursement?
Does my Shopper STARS Grading affect which assignments I receive?
What can I do if I want to speak to someone about my Shopper STARS Grading?
Does completing loads of assignments automatically improve my Shopper STARS Grading?
How can I get my Shopper STARS Grading up?
What is my Shopper STARS Grading?
What happens if Proinsight finds out I've fabricated a report or used AI-generated images?
Can I use AI to create or alter photographs for an assignment?
Can I ask AI to write my whole mystery shopping report?
Can I use AI when writing up my mystery shops?
What if I can't remember something when I'm completing my report?
Should I write conversations word for word?
What happened first? What did the team member say? What did you say? What happened next?
Is there any help with storytelling and improving my reports so I can reach the top Shopper STARS Grading?
Did the team member smile and welcome you? Did they ask questions about what you were looking for? Did they make a recommendation? Did they explain why it suited you?
What makes a great mystery shopping report?
How soon should I complete my report after my mystery shop?
Can I complete an assignment somewhere I know a member of staff?
Can I tell the team that I'm completing a mystery shop?
What if the team member asks me something that isn't covered in my scenario?
What if the team member doesn't mention something I know is in the survey?
If I'm completing a visit or a call, should I help the team member by giving them prompts?
What happens if I arrive and can't complete the scenario?
What if the location appears to have permanently closed?
If the location I'm visiting is closed, what should I do?
Can I use my own loyalty card or collect loyalty points?
What happens if the restaurant I'm visiting has an app with discounts? Can I use them?
What should I do before completing an assignment?
Should I make a purchase or visit a location before the assignment is allocated to me?
Can someone else complete my mystery shop for me?
Can I complete more than one mystery shop at a time?
Why wasn't I selected for an assignment I applied for?
How do you select the best shoppers to complete assignments?
What types of mystery shops do you offer?
Am I employed by Proinsight when I complete mystery shops?
What is mystery shopping, and why should I become a Mystery Shopper?
What do Proinsight believe in?
Who are Proinsight?
What is the average length of a mystery shopping campaign?
What does a Mystery Shopper do?
Why be a Mystery Shopper?

Can’t Find an Answer?

GET IN TOUCH

Still scratching your head?

We always have time for our fabulous Mystery Shoppers. So, if there’s a question you haven’t found the answer to, simply fill in the form and one of our team will get back to you.
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