• Mystery Shopping your Customer Experience

  • What Should You Look For In Mystery Shopper Specialists? 


    When you own a business, no matter what industry sector you fall under, it is highly likely that a mystery shopping service would be incredibly advantageous to you. There are a number of business benefits to working alongside mystery shopper specialists and it is becoming increasingly common for people to use the unique services they provide to get under the skin of their business and improve their customer’s experience. 


    Of course, as you may expect, the amount you get out of a mystery shopping service will directly correlate with the quality of the company you choose to assist you. For this reason, it is incredibly important to ensure that you’re choosing the best team of mystery shopper specialists to provide you with the services you require. To help anyone who is trying to make sure they turn to the best company in this regard, below is a list of important things to look for.  


    A wealth of experience  


    This is undoubtedly one of the first things you should look for whenever you want to start working with a new company. With a wealth of experience comes a multitude of benefits and ideally, you should find mystery shopper specialists who have been working successfully in the industry for a few years now. Often, experience can provide you with peace of mind too.  


    Capable mystery shoppers 


    A company is only as good as the mystery shoppers that they send to carry out the mystery shop. So, it is essential that you look out for a company that provides exemplary ongoing training and support to their team. The mystery shoppers they send out should have impressive attention to detail too, enabling them to provide helpful, well-rounded and honest feedback.  

    Mystery Shopper TrainingUnique tailor-made programmes  


    No two businesses are the same and, for this reason, it is essential to check the way that a company works. Never turn to a company that has a ‘one size fits all’ approach, this simply won’t be effective. Ideally, they should build unique programmes that are specific to each business that they work with. This is one of the most important things to look out for.  


    Knowledge of your market  


    Looking at the different industry sectors mystery shopper specialists work in and who their current clients are is always beneficial. Choosing someone who has expertise in your sector is incredibly helpful and it means that they will have real-life experience and knowledge, which is invaluable. You can take a look at their case studies to find out more too.  


    Numerous different services  


    It is always beneficial to look into all of the services offered by mystery shopper specialists. Whilst you may think that you only require face-to-face mystery shopping, for example, it may actually be helpful to make use of other services such as; online and telephone mystery shopping too. So, ensure you find a company with a comprehensive range of services.  


    Impressive core values  


    You will be placing a lot of trust in the mystery shopper company you choose. For this reason, it is essential that they have good core values and that they actually abide/live by these. The last thing you want to do is take advice from a company with poor values, no vision and who doesn’t live up to the high standards that they have set for themselves.  

    Finding mystery shopper specialists you can rely on 


    Nowadays, as the demand increases and many businesses begin to use mystery shopper services, it is becoming harder to navigate the many different companies offering these services. Hopefully, this list of important things to look for will help you to ensure that you choose the very best team of mystery shopper specialists to assist you. When a company has everything mentioned above, you should be able to confidently choose them knowing that you will be in safe and experienced hands.  

    Google Reviews

    When searching for mystery shopper specialists, be sure to visit the Proinsight website. We pride ourselves on providing nothing but exemplary services and we have the team, the skills and the experience to help businesses of all shapes and sizes understand their unique customer journey and improve their position in the marketplace. Should you have any questions at all about the services we provide or us as a company, please don’t hesitate to contact us, we will gladly provide you with any additional information that you may require in this regard.