• Mystery Shopping your Customer Experience

  • The Undeniable Benefits of Using a Mystery Shopper Service 

     When thinking of mystery shopping, the vast majority of people will automatically think of retail stores. Whilst it goes without saying that mystery shopping services are commonly used within this particular industry, it is worth pointing out that they are actually beneficial to many other industries too. From entertainment and hospitality through to healthcare and fitness, these services are much more adaptable than people initially realise.  

     Ultimately, no matter what industry you work in, it is highly likely that it will be worthwhile using a mystery shopper service and you may be surprised just how helpful they can actually be. If you’ve never used a service of this kind before and you’d like to find out more about why they are commonly recommended, keep reading today. Below, our team here at Proinsight have put together a list of undeniable benefits to using a mystery shopper service.  

     See your business from a customer’s perspective 

     Arguably, the biggest benefit of a mystery shopper service is that it allows you to see exactly what your customers see. This enables you to easily identify exactly where you need to improve and helps you to figure out what you can do to make your customers’ experience better. No matter what industry you work in, this will give you a real insight into your business.  

    Receive honest feedback about your staff  

     A mystery shopper will provide you with honest feedback about your customer service as well. Many businesses struggle to see exactly what their staff are like on a day-to-day basis and how they interact with their customers, yet this service makes this possible. With the feedback provided, you can give both praise and additional support wherever required.  

     Assess all aspects of the customer’s journey  

     Many are unaware that a mystery shopping service actually allows you to assess all aspects of your customer’s journey. So, not only can a mystery shopper visit your business premises, but they can call your business, contact you via social media and also use your website/online shop too. You can then ensure that your business is excelling in every single way.  

     Become more aware of your competitors  

     Another service that people aren’t necessarily aware of is that a mystery shopping company can also help you to find out more about your competitors too. This will then enable you to not only understand what sets you apart from your competition, but it also helps you to improve your business to make it that little bit more competitive as well. 

     Improve your customer retention rates  

     This is another huge benefit of a mystery shopper service. Ultimately, when using the customer feedback you receive to improve your business, you should, in turn, improve your customer retention rates too. It is no secret that this rate is incredibly important and to be successful, your customers need to be choosing you over your competitors every single time.  

     Continually assess your business performance 

     Instead of simply using a mystery shopper service once, you can actually arrange for regular visits on a long term basis. This will help you to see what impact the changes you’re making are having and enable you to continually improve your customers’ experience. You can then ensure that you’re always living up to your reputation as well.  

     Finding mystery shopper services in the UK  

     All in all, there really is no denying that it is incredibly beneficial to use a mystery shopper service, no matter what industry you work in. You will be surprised just how much you can find out about your business and how this information can help you to provide a better experience for your customers. If you have never used a mystery shopper service before, then it is fair to say that you should look into doing so.  

     Here at Proinsight, we are one of the best mystery shopping agencies in the UK and we will gladly provide you with the services that you’re interested in. We work closely with all of our clients to build programmes that are designed to drive customer experience strategies. Our complete end-to-end process is proven to deliver results quickly and efficiently, so you can trust we are the perfect people to assist you in this regard. Don’t hesitate to contact us today if you have any questions about our mystery shopper services in the UK.  


    If you would like to find out more about how your business could benefit from mystery shopping please fill out the form below and we’ll be in touch.