• Mystery Shopping your Customer Experience

  • When searching for goods and services, the majority of people will turn to the internet and using a search engine is considered to be the most convenient way to find a company that offers exactly what you’re looking for. As more customers become reliant on the internet, it’s crucially important that businesses ensure their digital presence is up to scratch and that they provide just as good an experience online as they do in person.


    It’s highly recommended that if you’re not already doing so, you work with a mystery shopping company to get some feedback about your online interactions. Online mystery shops and social medical mystery shops can be hugely beneficial in this digital day and age, and they can be the key to your future success. Below we have looked into some of the biggest benefits of digital mystery shopping services in 2023.


    Give off the best first impression


    As mentioned above, the majority of people will turn to search engines when looking for a company to use. Therefore, your website or your social media channels will be the first thing prospective customers see and it’s key to ensure you’re giving off the best first impression. A mystery shopper can provide you with their honest feedback about your online presence and help you to ensure it’s a true reflection of your business.


    Provide a positive online experience


    Nowadays, customers expect a good experience, no matter how they’re interacting with your business. It’s key to make sure your website and social media platforms are accessible and easy to use, and they’re performing as they should be. Through digital mystery shops, you can gain an insight into what’s working well and what could benefit from some improvement, ensuring that you’re providing a positive online experience.


    Win over prospective customers


    When interacting with your business online, prospective customers will decide whether or not they want to do business with you. With thousands of other companies to choose from on the internet, it’s crucial to capture the attention of website visitors and encourage them to invest in your business. A mystery shopper will give you feedback about their first-hand experience interacting with your business online, such as the customer service they received on your web chat service, so you can make any changes required to win over new customers.


    Increase the likelihood of customers returning


    Generally speaking, it’s more difficult to acquire new customers than it is to retain existing customers, so it’s essential to ensure your online services aren’t putting customers off returning. Digital mystery shopper services can also be used to get a better understanding of things such as speed of delivery and quality of packaging from an objective third-party. The feedback you receive can be used to improve the whole customer journey, increasing the likelihood of first-time customers turning into loyal, lifelong customers.


    Boost your return on investment


    If you spend a lot of money on digital marketing, as many do these days, it can be useful to see how successful it’s been from a different point of view. Whilst carrying out a digital mystery shop, a mystery shopper will assess how well your social media is managed against your business objectives and give you an insight from a customer’s perspective. This will enable you to make informed changes to boost your return on investment on marketing campaigns.


    Ensure your business is future proof


    In this digital age, it isn’t uncommon for businesses not to have brick-and-mortar stores or physical office spaces, for example. If there is a chance that you will operate solely online at some stage in the future, it’s undeniably important to ensure your business is performing well online now. Working with a mystery shopping company will enable you to make crucial improvements to prepare your business for whatever the future may hold.


    Investing in digital mystery shopper services in the UK


    There is no denying that digital mystery shopping is hugely important and if you’re interested in working with a mystery shopper company, don’t hesitate to contact us at Proinsight. We offer nationwide mystery shopper services to businesses in a range of industries and our experience is incredibly vast. Regardless of what your operations entail, we are experts at getting under the skin of our client’s businesses to help them unlock their full potential.


    Feel free to explore our website today to find out more about our services and how we can support your business. We invite you to read through some of our case studies to learn more about what it’s like working with us too.