• Mystery Shopping your Customer Experience

  • Proinsight Staff Chloe

    Chloe Kinch

    Director of Client Success | Proinsight Mystery Shopping

    The Benefits Of Becoming A Part-Time Secret Shopper  

     

    It isn’t uncommon for people to need to work more than one job these days and in addition to their main career, people will search for a part-time job on the side. Finding a part-time job where you can easily work around your existing schedule isn’t always easy though and your options can sometimes be quite limited. Thankfully, one job that is perfect for anyone looking for something part-time is becoming a secret shopper.   

     

    As you’re probably aware, a mystery shopper helps businesses improve their customer experience by essentially pretending to be a customer, interacting with the business and providing feedback on the service they’ve experienced first-hand. There really are so many benefits to becoming a secret shopper and it is a brilliant job to consider whatever your reasons may be for needing a part-time job, and here’s why;  

     

    The hours are really flexible  

     

    Unlike the vast majority of other part-time jobs, when you work with a mystery shopping company, you have complete control over your working hours. Whilst all of the assignments that you apply for will have visit and due dates that are essential to meet, you can carry out the assignment at a time that suits you. Working around your main job and your lifestyle couldn’t be easier, and you can still have a brilliant work-life balance too.  

     

    The work is incredibly versatile  

     

    When you start working as a secret shopper, you will probably be surprised by just how many different types of assignments there are to apply for. It is fair to say that no two days will be the same and one day you might be going to the gym or visiting a coffee shop, whereas the next you might be staying at a holiday park or popping into a clothing store. You definitely won’t get bored when you choose to become a part-time secret shopper.  

     

    The job will be rewarding  

     

    Not only does working with a mystery shopping company provide you with a great way to earn an additional income, but it also gives you the opportunity to make a real difference to local businesses. Being a secret shopper is really rewarding and the feedback that you provide on your assignments can be invaluable to businesses that are trying to improve their customer service and experience, and you can help them to be successful.  

     

    The amount you can earn is unlimited  

     

    Secret shopper jobs are slightly different from other part-time jobs in the sense that the amount you get paid will differ depending on the assignments you complete. You will always know how much you will get paid before you apply for an assignment and you will also know about any reimbursement allowances for required purchases. Due to the fact that you can work on multiple assignments at any one time, you can decide just how much you earn every month.  

     

    The role will always be required  

     

    More and more businesses are using mystery shopper services and many now realise just how important they are when it comes to improving their experience for their customers. So, unlike other part-time jobs that might only be seasonal, for example, you won’t ever struggle to get work as a secret shopper. When you work with a good mystery shopping company too, you will always have a steady stream of assignments to complete.  

     

    Becoming a secret shopper in London 

     

    Ultimately, there are lots of benefits to becoming a secret shopper and it is undeniably a brilliant part-time job to consider. It is easy to see why so many people are exploring the option to work with a mystery shopping company and if you’re currently looking for a new part-time job, it is worthwhile looking into this line of work in more detail. Should you be interested in becoming a secret shopper in London, visit the Proinsight website to find out more. 

     

    As a well-trusted mystery shopping company, we work with a number of businesses across a range of industries and we can provide you with lots of exciting secret shopper experiences. Simply register to become a Proinsight mystery shopper and apply for assignments near you to start your secret shopping career today. Of course, we will support you every step of the way and even if you’re completely new to mystery shopping, our Proinsight Academy will teach you everything you need to know to be the perfect secret shopper in London.  

     

     

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      David Hopkins

      David Hopkins

      Managing Director at Proinsight Mystery Shopping

      David has a long history in the business of doing good business. In 2008, he co-founded Proleisure, a leisure consulting company, where he identified a growing need for deeper customer insights across the industry. This led to the launch of Proinsight Mystery Shopping in 2014, with a vision to provide businesses with the valuable data needed to enhance customer experience.

      Now, as we approach our 10th year, Proinsight has become a leading provider of specialist mystery shopping, auditing, and research programs, serving a diverse range of sectors across the UK including real estate, fitness, retail, hospitality, and so many more. We remain committed to helping our clients achieve excellence and drive meaningful improvements in their businesses.

      David is deeply committed to enhancing customer service across all industries. His passion lies in providing valuable mystery shopping insights that empower clients to take actionable steps towards improvement. By delivering these insights directly, David helps businesses create effective strategies to elevate their customer experience and drive meaningful change.


      Chloe Kinch

      Chloe Kinch

      Director of Client Success at Proinsight Mystery Shopping

      Chloe joined Proinsight Mystery Shopping as an Account Manager in 2017. Prior to her role at Proinsight, she served as National Sales Manager at Parkwood Leisure, where she gained extensive experience in exceeding customer expectations and developed a deep understanding of the leisure industry.

      Chloe quickly advanced within Proinsight, progressing from Account Manager in 2017 to Head of Client Success in 2020, and ultimately to Director of Client Success and shareholder in 2022. In her current role, she leads client relationships with prestigious brands such as David Lloyd, Dyson, and Apple. Chloe is responsible for designing bespoke mystery shopping programs tailored to each client's specific needs, aimed at enhancing customer service and optimising sales processes across various industries, including real estate, hospitality, retail, leisure, and more.


      Lucy Winn

      Lucy Winn

      Brand and Communications Manager at Proinsight Mystery Shopping

      After graduating with a degree in Marketing from the University of Westminster, Lucy successfully grew and scaled her own e-commerce womenswear clothing business over a span of four years, expanding into international retail markets including Japan, the US, and France. With extensive expertise in brand development and digital communications, Lucy has driven commercial growth through strategic initiatives like influencer marketing, digital campaign management, and both online and offline retail expansion.

      In July 2024, she joined Proinsight Mystery Shopping as Brand and Communications Manager, where she leads the strategy and management of all digital platforms, including the website and social media, with a focus on driving shopper sign-ups and generating client leads. Additionally, she oversees event management for both internal company days and major external summits like Connect CX. At these events, we emphasise the critical importance of exceptional customer service across various industries, positioning it as a cornerstone of a brand’s overall UX strategy.