• Mystery Shopping your Customer Experience

  • Proinsight Staff Chloe

    Chloe Kinch

    Director of Client Success | Proinsight Mystery Shopping

     

    A Quick Way to Earn £500

    Calling all Mystery Shoppers! Do you know someone that works for a company that needs mystery shopping? Or, perhaps you work for a business that would benefit from mystery shopping insights, or already has mystery shopping but the programme needs some ‘Proinsight love’. 

    As a Mystery Shopper with Proinsight, you benefit from the perks of our Shopper Client Referral Scheme in which you could earn up to £500 for referring a new client to us.

    All you need to do fill in the form below.

    We’ll need to know the name of the company, the contact name, number and email address of the person you know and the position they are in the company. You will need to have permission from the person you are referring, please do not just say “Proinsight should mystery shop XX client” (top secret – we’d love to partner with them all!).

    Our Accounts Team will work very hard to partner with the referred contact, if we’re successful in setting up a partnership then you’ll earn! For a client programme that is under £2,000 then you’ll earn £100, anything between £2,000 to £10,000 we’ll give you £300 and if the value of the programme exceeds £10,000  you’ll be given £500!

    A few t’s and c’s we need to mention:

    – The client you’ve referred must not already be a prospect, client or ex-client of ours.
    – The client must sign an agreement with us at a minimum value of £500.
    – Add on’s and renewals of the client’s programme after the first agreement will not be added to your amount  and/or paid out.
    – You will be paid your amount no less than 30 days after the agreement has been signed.
    – Proinsight reserve the right to not pay the amount due if you have been fraudulent with your referral or are a ‘blacklisted’ shopper.


    David Hopkins

    David Hopkins

    Managing Director at Proinsight Mystery Shopping

    David has a long history in the business of doing good business. In 2008, he co-founded Proleisure, a leisure consulting company, where he identified a growing need for deeper customer insights across the industry. This led to the launch of Proinsight Mystery Shopping in 2014, with a vision to provide businesses with the valuable data needed to enhance customer experience.

    Now, as we approach our 10th year, Proinsight has become a leading provider of specialist mystery shopping, auditing, and research programs, serving a diverse range of sectors across the UK including real estate, fitness, retail, hospitality, and so many more. We remain committed to helping our clients achieve excellence and drive meaningful improvements in their businesses.

    David is deeply committed to enhancing customer service across all industries. His passion lies in providing valuable mystery shopping insights that empower clients to take actionable steps towards improvement. By delivering these insights directly, David helps businesses create effective strategies to elevate their customer experience and drive meaningful change.


    Chloe Kinch

    Chloe Kinch

    Director of Client Success at Proinsight Mystery Shopping

    Chloe joined Proinsight Mystery Shopping as an Account Manager in 2017. Prior to her role at Proinsight, she served as National Sales Manager at Parkwood Leisure, where she gained extensive experience in exceeding customer expectations and developed a deep understanding of the leisure industry.

    Chloe quickly advanced within Proinsight, progressing from Account Manager in 2017 to Head of Client Success in 2020, and ultimately to Director of Client Success and shareholder in 2022. In her current role, she leads client relationships with prestigious brands such as David Lloyd, Dyson, and Apple. Chloe is responsible for designing bespoke mystery shopping programs tailored to each client's specific needs, aimed at enhancing customer service and optimising sales processes across various industries, including real estate, hospitality, retail, leisure, and more.


    Lucy Winn

    Lucy Winn

    Brand and Communications Manager at Proinsight Mystery Shopping

    After graduating with a degree in Marketing from the University of Westminster, Lucy successfully grew and scaled her own e-commerce womenswear clothing business over a span of four years, expanding into international retail markets including Japan, the US, and France. With extensive expertise in brand development and digital communications, Lucy has driven commercial growth through strategic initiatives like influencer marketing, digital campaign management, and both online and offline retail expansion.

    In July 2024, she joined Proinsight Mystery Shopping as Brand and Communications Manager, where she leads the strategy and management of all digital platforms, including the website and social media, with a focus on driving shopper sign-ups and generating client leads. Additionally, she oversees event management for both internal company days and major external summits like Connect CX. At these events, we emphasise the critical importance of exceptional customer service across various industries, positioning it as a cornerstone of a brand’s overall UX strategy.