"Our mystery members are helping drive our adherence to all our initiatives, and more recently helping contribute to a reduction in attrition, which we have moved from 37 to 32 per cent over the last few years.”

Mia Manson-Bishop
Member Experience Director,
David Lloyd Leisure

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"It was a true partnership in which Proinsight really became an extension of our events team. We will unquestionably be working with Proinsight on next year’s UKactive Awards.”

Steven Scales
Client Services Director,
UKactive

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"Without Proinsight work, it would be very challenging to train our staff properly. This clear and progressive snapshot of the business represents the only true feedback we get on how each individual member of staff is doing. It’s the best tool we have to deliver the service standards our clients expect.”

Ian Cook
Regional Contract Manager,
Everyone Active

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"We went out to tender on the project, but none of our traditional research agencies could come close to what ProInsight was offering. We took a calculated risk and it has proved to be a brilliant relationship.”

Joanna Hay
Head of Candidate Insight and Research,
The British Army

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