• Mystery Shopping your Customer Experience

  • Franchise Business

    Franchise Business

    As your franchise grows, how do you manage your brand and ensure communications stay consistent? Managing franchise companies and ensuring you remain in touch with the delivery of your brand promise is critical to the success or failure of your business model, putting mystery shopping into the Franchise Agreement as a requirement helps you ensure the brand is represented in the right way. So understanding how your franchisees deliver user experience (UX), excellent customer service and also the delivery of physical or digital marketing activity in-store and locally, should be at the top of your priority list.
    From working with major brands such as Anytime Fitness, Starbucks, Egg Free Cake Box and Kaspas Desserts, we know the best way to measure service, brand and marketing compliance is to ensure regular mystery shopping activity is inherent within your franchise model and franchise agreements. Not only can mystery shopping quickly highlight and resolve issues around specific customer touchpoints, but it will also reward those superstar franchise companies, making business great for everyone.

    Our Franchise Business clients

    Services for the Franchise Business sector

    null
    Face to Face Mystery Shopping
    null
    Member Journey Research
    null
    Social Media Mystery Shopping
    null
    Video Mystery Shopping
    null
    Online Mystery Shopping
    null
    Telephone Mystery Shopping
    null
    Voice of the Customer Feedback
    null
    Awards
    null
    Online Portal
    null
    Competitor Shops
    null
    Audits and Self Audits
    null
    Research Projects

    Looking for a different sector?

    Don’t just take our word for it…

    Fill in the relevant contact form below and one of our team will call at a time that suits you – to find out how Proinsight can help you.








    Fields marked with a * are required