• Mystery Shopping your Customer Experience

  • We are over the moon to start mystery shopping for Kirklees Active Leisure, measuring their membership sales processes. 

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    Kirklees Active Leisure run 11 leisure centres around Huddersfield, including their largest side Huddersfield Leisure Centre and Stadium Health and Fitness Club which is right next door to the Huddersfield Football Club grounds. 

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    Starting in June, we will be sending our shoppers into their leisure centres, as well as making mystery phone calls and online enquiries to their centralised contact centre. 

    We are very excited by this project and look forward to seeing the results!