• Mystery Shopping your Customer Experience

  • Volair is responsible for the management and delivery of Knowsley’s leisure services. Volair operates five leisure facilities across Knowsley and a further five centres for learning. It offers the largest range of health & fitness facilities, gyms, swimming pools and sports activities in Knowsley.

    Volair has approximately 6,000 members, 3,000 casual users and over 1,700 children learning to swim every week.  It employs over 150 people, including an expert health and fitness team qualified in the latest qualifications including: GP Referral, specialised pulmonary rehab, cardiac rehab, metal health, diabetes.

    Recognizing Proinsight’s unrivalled expertise and dedication to providing insight to leisure sector, Volair appointed us to provide a 12-month programme of mystery shops across their estate.