• Mystery Shopping your Customer Experience

  • In 1995, Castle Galleries opened their first-ever gallery in Stratford-upon-Avon. With just one goal in mind – to make their art accessible to all.

    Over the next two decades, Castle Galleries dedicated themselves to hiring knowledgeable staff, working with the highest calibre of artists and learning from our customers.

    Now with a network of 35 galleries across the UK, we remain as committed as ever to our motto, ‘Your world, our art’.

    Proinsight were appointed to provide mystery shopping programme across the Castle Galleries estate to provide valuable third-party insights and feedback on the customer journey.