• Mystery Shopping your Customer Experience

  • Proinsight start 5th year of mystery shops for Carhartt

    Carhartt WIP are well known for their timeless styles and robust quality. Since opening their first store in London in 1997, Carhartt have gone from strength to strength now operating in 80 locations worldwide. And we have had the absolute pleasure of mystery shopping their UK stores for the past 5 years.

    Our mystery shoppers are delivering insights not just on the unique appearance of the stores, but the depth of interaction from Carhartt team members, as well as how helpful they are on the telephone.

    Rory McCrink explained how mystery shopping has enabled Carhartt to keep on top of their brand standard ‘ Being able to use regular mystery shops to monitor and improve our service in store is invaluable, and having survey questions tailored to our brand directly results in a better experience for customers which is always at the top of our priority list.’

    If you aren’t fortunate enough to be close to a Carhartt store, you can check out all their online shop here.

    For more information about mystery shopping in the retail sector, please leave your details below and a member of our team will be in touch!