• Mystery Shopping your Customer Experience

  • Kaspa’s are a chain of exciting new dessert houses that offer the world’s favourite hot and cold desserts under one roof. Their menu boasts a mouthwatering selection of ice creams, gelatos, waffles, crepes, milkshakes, smoothies and sundaes.

    Kaspa’s Desserts’ mission is to create an environment where enjoying authentic desserts with family, friends and loved ones is an unforgettable experience. They strive to continuously provide their guests with irresistible products and unrivalled customer service.

    Proinsight – leading mystery shopping and consumer insight company dominant in UK and Ireland – was appointed to deliver a full programme of food & beverage mystery shopping at Kaspa’s two locations – in Hull and Leeds. ProInsight will provide Kaspa’s franchise owners with real-time customer insights straight from the parlour floor – allowing immediate recognition of great work practice as well as elimination of any shortcomings.