• Mystery Shopping your Customer Experience

  • Bruntwood Group is a property business that provides office space across a northwest network of buildings. Founded more than 40 years ago, the company owns more than 100 properties in Manchester, Liverpool, Leeds and Birmingham.


    Bruntwood is committed to helping make the UK’s great city regions even greater, investing for the long term to support growth and by creating the right places for business success.

    David Hopkins, MD of Proinsight commented ‘It’s great news to be chosen to provide a wide-ranging programme of mystery shopping across Bruntwood estate. The programme will be used as a monitor, a motivational tool and feedback on both the fabric of the building and its facilities as well as the customer experience.’