• Mystery Shopping your Customer Experience

  • Proinsight partner with Your Personal Training

    We are super excited to be partnering with Your Personal Training, mystery shopping their recruitment process.

    Our mystery shoppers will be taking part in a 3 week onboarding programme to become a trainer with Your Personal Training.

    Throughout each interview stage they will be delivering their personal feedback on how efficient they found the process as well as how motivated they felt to continue their journey.

    Operations Director, James Lorey told us why measuring their recruitment process is so important: “We operate in an environment where small margins make a huge difference. We engaged the services of Proinsight to enable us to establish gaps within our key processes and to improve outcomes. As a Personal Training management company we use a mantra of – if you don’t assess, you guess and this could not be more true of our own processes. The intelligence Proinsight will offer us is of high value to our future performance”.


    If you would like to know more about mystery shopping, leave your details below and a member of our team will be in touch!