• Mystery Shopping your Customer Experience

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    Monday 1st September 2014 


    Video mystery shopping is the grown up, more sophisticated older sister of the mystery shopping audit. 

    Proinsight are very excited to announce our first wave of video mystery visits has been a success with yet another happy client.

    By sending in our trained video shoppers, Proinsight are able to measure the membership enquiry experience with an unequivocal insight edge. The entire process from ‘walk-in’ to ‘visit close’ is recorded, meaning you’re literally seeing the service standards through the eyes of your customers. 

    If you think it’s time for ‘Action!’, get in touch with one of the team today for more information!