• Mystery Shopping your Customer Experience

  • Superbowl UK the one of the UK’s fastest growing family entertainment centre, with 12 venues across the UK. The sites have a fantastic selection of facilities ranging from Bowling, Laser Quest, Adventure Golf, Ninja Tag, Crazy Club soft play and SEGA Prize Zone arcades. 


    Our mystery shoppers are providing insight on the guest experience throughout the site to help maintain brand standards and keep the venues striving for excellence.  


    Our shopper’s love taking the family or their friends for a day out and some great food and drinks with this mystery shop.  


    George Smith, their Business Development & Brand Executive at Superbowl UK has shared the benefits they’ve seen from a mystery shopping programme: “Since working with Proinsight we’ve noticed a huge positive impact to the brand, using the shoppers feedback to educate and inspire our teams to strive and deliver the best guest experience ever! We have a great relationship with our Account Manager’s Chloe & Ben, who want Superbowl UK to succeed as much as we do. For us this makes Proinsight mystery shopping stand out from the crowd, with the ambition of creating fun and memorable to all our guests.