• Mystery Shopping your Customer Experience

  • Alive Leisure is a charitable company commissioned in 2014 by the Borough Council of King’s Lynn & West Norfolk to manage sport and culture facilities and activities within West Norfolk.

    As a not-for-profit charity any surplus funds generated are put directly back into the services to improve opportunities and customer experience throughout the borough.

    Alive Leisure are committed to delivering a high standard of service to their customers and focus very much on a continuous improvement culture through Vision (Turning ambitions into reality through sports, arts and culture) and Mission (Turning ambitions into reality through sports, arts and culture)

    Alive Leisure commissioned Proinsight – leaders in providing insights to leisure and fitness sector – to deliver a 12-month programme of mystery shops at five venues: Corn Exchange, Lynnsport, Oasis, St James Pool and Downham Market Leisure.